Shipping & Returns

Shipping

Your product will be shipped within 24 hours of receiving your order. We strive to meet this deadline and you will be advised via email should this not be the case.

Regular registered Shipping within Australia is $10

International shipping is $30AUD (3-10days) please be aware that we are not responsible for duty and taxes that may incur overseas

Australia post is our preferred service provider, however a courier may be utilised in the event of a large order of which you will be advised via email


Exchange

Exchanges are accepted within 7 days of purchase for full priced items purchased online. Exchanges are not offered on discounted items.

Refunds

Refunds are offered within 7 days of receipt of product, on full priced items purchased. The original payment method will be refunded in full for the value of the item(s) only.This excludes shipping costs. We are not responsible for the cost of returning your package.

Please allow up to 3 business days for the funds to appear back into your account once your refund has been processed.


*A receipt or proof of purchase is required when claiming a refund or exchange and your item/s must be unused and in original condition/packaging.

When returning your item please use a trackable service as we are not liable for any lost packages.

All items require signature on delivery, and shipping notifications will be sent to your email address with updates. While we do everything we can to ensure safe delivery, we are not liable for goods once signed for as this is deemed proof of delivery.

 

Customer care

For any enquiries please do not hesitate to contact us

Email : info@iisaintl.com